Frequently Asked Question
Do you repair all Siemens industrial products?
AES repairs a wide range of Siemens industrial automation and electronic products, including PLCs, HMIs, drives, servo systems, power supplies, and control modules. Repair feasibility depends on the model, condition, and fault type.
Can you repair obsolete or discontinued Siemens equipment?
Yes. We specialize in repairing obsolete and legacy Siemens products that are no longer supported by the OEM. This helps extend system life and avoid costly upgrades or replacements.
How long does Siemens repair typically take?
Repair turnaround time varies based on product type and fault complexity. Standard repairs are usually completed faster than OEM replacement lead times, with expedited options available to reduce downtime.
Is Siemens product repair more cost-effective than replacement?
In most cases, repairing Siemens equipment is significantly more cost-effective than purchasing new units, especially for high-value, discontinued, or long-lead-time products.
Do you test Siemens equipment after repair?
Yes. All Siemens units undergo functional testing and quality checks after repair to ensure reliable performance before being returned.
Do you provide global Siemens repair support?
AES supports Siemens products repair for customers worldwide, with global logistics and shipping capabilities.
How long does it take you to repair my equipment?
Our typical turnaround time is 8-10 business days for repairs.
Do you offer rush repair service?
Yes, we offer expedited repair options based on your individual need. Our rush repair service is an additional cost of 25% of the repair cost ($125 minimum). If this option is chosen, we will have your item repaired in 24-72 hours.
Do you offer pickup and delivery?
Yes and its FREE! Our fleet covers NC, SC, VA, TN, & some areas of GA, KY, & PA. We are always working to expand our route’s to serve more customers. If you are in a neighboring area, we may be able to pickup & deliver for you too.
Do you offer service calls or on-site repair services?
Absolutely! We have a team of technicians that are able to travel to your site and perform repairs. Our typical service area for service calls is NC, VA, SC, GA, & TN. However, if you have a need outside of this area don’t hesitate to reach out as we may be able to accommodate other areas!
How much will the repair cost?
The cost of repair is typically 50-60% of the cost of what it would cost to purchase a new unit from the OEM. We can often save you upwards of 50-60% of the cost of a new unit.
What is your warranty on repairs and surplus items?
On our repairs, we offer a industry leading two-year warranty. On surplus items, the warranty ranges depending on the warranty we can get from our suppliers, but typically our warranty for surplus items is 6 – 24 months.
